Xiaofeng Zhao, assistant professor in the College of Business, presented “Implementing Statistical Process Control for Customer Waiting Time” at the Decision Science Institute’s annual meeting in San Francisco on Nov. 18. The paper, co-authored with Hui Zhao, has been published in the peer reviewed proceedings. Xiaofeng Zhao also chaired the session on quality management tools.
Xiaofeng Zhao Presented at Annual Conference
December 4, 2012 By Leave a Comment