February 20, 2019

Richardson Column in The Free Lance-Star

COB Dean Lynne Richardson

COB Dean Lynne Richardson

Read College of Business Dean Lynne Richardson’s latest column in The Free Lance-Star: All on the Same Page.

DURING a recent grocery store visit, I witnessed an exchange between a customer and several employees. The customer was looking for a particular product that she had purchased at the store many times in the past. But in recent months, every time she asked for the product, she was told something different.

One time she was told the store had ordered the product, but that the vendor had not fulfilled the order. She was also told on a different visit that the product had been discontinued. Another time she was told that the store didn’t carry it any longer.

During this particular visit, she lost it. Her biggest frustration, she said, was that she was being told something different every time. Read more.





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