June 18, 2024

D.J. Garcia Named Excellent Eagle Employee

Congratulations to D.J. Garcia, textbook manager of the bookstore, who has been selected as the Excellent Eagle Employee for the month of October. A parking spot of his choosing has been reserved for him until the end of the month.

Here is what one of his co-workers said about him:

“Most impressive is the quality of customer service that D.J. delivers, and the demeanor with which he delivers it during even the most demanding – and sometimes trying – of times.  Keep Calm…Carry On is taped to his desk overhead.  He lives that motto and more:  Keep Kind and Carry On.  Keep Consistent and Carry On.  Keep Patient and Carry On.  Keep Helpful and Carry On.

From August 22 –29, (following two 65-hour work weeks), there is a line at D.J.’s counter from store open until store close. Each person receives D.J.’s full attention; each person has their question answered, problem solved.  Phone is ringing, emails are pinging in, textbook orders are changing, four people are calling his name at once; shipments are delivered to the wrong schools… Keep Calm, Carry On…  Amidst it all, D.J. sets the bar for customer service at its highest level.  He is smiling.  He is making students smile.  One has to see him in action to understand; in is an amazing sight.  I will strive to bring my own customer service skills in line with D.J.’s!”

To nominate someone who you believe is an Excellent Eagle Employee, send an email to Priscilla Sullivan (psulliva@umw.edu) with Excellent Eagle Employee in the subject line.  In your email, be sure to list the person’s name, department, work location (with the most convenient parking lot), and of course, the reason why you believe they should be recognized.  Please spread the word to other employees about this wonderful opportunity to recognize a co-worker(s).

About Brynn Boyer

Brynn Boyer is assistant director of media and public relations and a 2010 graduate of UMW.