Tommy Pack Named Excellent Eagle Employee

Congratulations to Tommy Pack, Help Desk Supervisor, who has been selected as the Excellent Eagle Employee for the month of November. A parking spot of his choosing has been reserved for him through the end of the month.

Here is what one of his co-workers said about him:

“Tommy is the calm and knowledgeable ‘voice of the help desk.’ His desire to assist the university community never wavers, and he works to improve the service the help desk provides. Tommy is always thinking “customer first” when working problems, and has the patience to deliver excellent service even when he has answered the same question 20 times that day. Even on breaks, Tommy continues to monitor the Help Desk email and voicemail to help with “password emergencies” and other questions – that is dedication. Tommy is deserving of this recognition, and serves as an example of the type of caring attitude we all strive for in IT Support Services.”

To nominate someone who you believe is an Excellent Eagle Employee, send an email to Priscilla Sullivan (psulliva@umw.edu) with Excellent Eagle Employee in the subject line. In your email, be sure to list the person’s name, department, work location (with the most convenient parking lot), and of course, the reason why you believe they should be recognized.  Please spread the word to other employees about this wonderful opportunity to recognize a co-worker(s).