Shelley Keith, director of digital communications, gave a presentation at Confab Higher Ed 2014 in November entitled “Non-Invasive Governance: Meeting People Where They Are.” The presentation discussed (1) how to establish a web governance structure that meets users where they are (2) how to focus on users’ own goals to sell them on the importance of content strategy and governance (3) tactics and strategies for turning other-duties-as-assigned content contributors into quality stewards.

Here’s a storify of the attendees:

https://storify.com/shelleykeith/non-invasive-governance-meeting-people-where-they