Xiaofeng Zhao, assistant professor in the College of Business, chaired a session and presented two papers at the Decision Sciences Institute 2011 Annual Meeting in Boston. The papers, “The Effects of the Variation on Queuing Systems in Supply Chain Management” and “Understanding Process Flow and Waiting Time Variance: A Spread Sheet Approach,” are published in the peer-reviewed conference proceedings.
“Estimating the Variance of Waiting Time in the Delivery of Healthcare Services,” a paper co-authored by Zhao, has been accepted by the International Journal of Decision Sciences.
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Excellent work.