Edward Gray, Systems Integration and Support Specialist in UMW’s IT Support Services, has assumed the lead post in the Higher Education Community of Interest for the IT Service Management Forum’s USA Chapter. He served one year as Assistant Manager. Now, he takes over the role of Community Manager.
Gray has been at UMW for over 15 years, serving in various IT roles. He earned an MS in Management Information Systems from UMW in 2010. He participated in the Leadership UMW inaugural cohort. He has also earned several technical and service management certifications.
itSMF USA is a nonprofit association dedicated to building a community of professionals for the purpose of networking, knowledge sharing and education to advance the service management profession and strengthen its members. The Higher Education Community of Interest is devoted to discussion, development and adoption of IT Service Management principles in support of institutions of higher education. For more information on itSMF USA or its Higher Education Community of Interest, contact Edward Gray or visit their website at http://www.itsmfusa.org.