Edward Gray, Systems Integration and Support Specialist in UMW’s IT Support Services, has been appointed to the IT Service Management Forum’s USA Chapter Board of Directors. The Board provides guidance and support for the itSMF USA Local Interest Groups and Communities of Interest across the nation. Gray is filling a recent vacancy for the remainder […]
Edward Gray, systems integration and support specialist in UMW’s IT Support Services, has a busy semester ahead. He will be presenting on three different topics at three different conferences through May.Gray will be presenting “A Walk Through ‘The Phoenix Project’” at the annual ACCS VA conference in March 2017, to be held in Portsmouth, VA. […]
Edward Gray, systems integration and support specialist in UMW’s IT Support Services, presented “Measuring Success: An Introduction to Metrics” at the annual Service Management FUSION conference on Wednesday, November 2, 2016. The presentation provided more than 100 attendees with foundational knowledge on the topic of metrics, including their definition, selection and use. There was also good […]
Edward Gray, systems integration and support specialist in UMW’s IT Support Services, has written an article titled “Measuring Success: An Introduction to Metrics” for HDI’s SupportWorld online publication. The article is based on a presentation Gray gave at the HDI Capital Area local chapter meeting in April and that he will present at the Service […]
Edward Gray, systems integration and support specialist in UMW’s IT Support Services, has been selected to present “Measuring Success: An Introduction to Metrics” at the Service Management FUSION conference in early November. The presentation will provide attendees foundational knowledge on the topic of metrics, their definition, selection and use. Gray was selected for one of […]
