Edward Gray, systems integration and support specialist in UMW’s IT Support Services, presented “Measuring Success: An Introduction to Metrics” to the HDI Capital Area chapter meeting on Friday, April 22. The presentation provided foundational knowledge on the topic of metrics, their definition, selection and use. Following the presentation, there was also good discussion and networking […]
Edward Gray, Systems Integration and Support Specialist in UMW’s IT Support Services, has been appointed to the Board and Interest Group (BIG) team for the IT Service Management Forum’s USA Chapter. The BIG team is an advisory group consisting of leaders from itSMF USA Local Interest Groups and Communities of Interest. Read the full press release […]
Edward Gray, Systems Integration and Support Specialist in UMW’s IT Support Services, has assumed the lead post in the Higher Education Community of Interest for the IT Service Management Forum’s USA Chapter. He served one year as Assistant Manager. Now, he takes over the role of Community Manager.
Edward Gray, systems integration and support specialist in UMW’s IT Support Services, moderated a panel discussion on Knowledge-Centered Support on Thursday, Oct. 22. The discussion was presented by the itSMF USA Higher Education Community of Interest as a follow-up to a presentation hosted by Gray in July. For those who may be interested, the recordings of […]
The University of Mary Washington was represented at the 2015 Association of Collegiate Computing Services of Virginia, an annual conference of technologists at higher education institutions around the state.Lisa Ames, LMS Admin-eLearning Specialist from the Division of Teaching and Learning Technologies, co-chaired the Networked Learning Collaborative of Virginia group meeting. The group focused on advancing […]
