October 26, 2020

Gray to Present at National Conference

Edward Gray, systems integration and support specialist in UMW’s IT Support Services, has been selected to present “Measuring Success: An Introduction to Metrics” at the Service Management FUSION conference in early November. The presentation will provide attendees foundational knowledge on the topic of metrics, their definition, selection and use. Gray was selected for one of about 80 available presentation slots, out of a pool of more than 400 presentation submissions.

event photoGray has been at UMW for more than 15 years, serving in various IT roles.  He earned a master of science degree in Management Information Systems from UMW in 2010.  He was a participant in the inaugural cohort of Leadership UMW.  He has also earned several technical and management best practice certifications. More information about him is available on his website, http://www.edwardgray.com

The annual Service Management FUSION conference is co-produced by HDI and itSMF USA. Each year about 2,000 visionaries, leaders, vendors and practitioners attend the event, coming from all around the globe. There are networking events, five keynotes, more than 80 breakout sessions and an expo hall showcasing solution and service management providers.

itSMF USA is a nonprofit membership organization dedicated to the advancement of service management good practices by professional and academic practitioners, researchers and leaders. HDI is a global association for IT service and technical support professionals and the premier certification body for the services support industry. Gray is a member of both organizations and currently serves as the Community Manager for itSMF USA’s Higher Education Community of Interest.  If you have any questions, feel free to contact Gray at egray@umw.edu.