March 2, 2024

ResNet Upgrade Starts Feb. 13

The following message is from the Office of Information Technology:

UMW Campus Community,

We have been working with our residential internet service provider Apogee to schedule an upgrade for UMW MyResNet network. Work begins in the residence halls on February 13, 2024, and is expected to continue through spring break, concluding by March 10. See the full schedule online.

Each residence hall will receive a notification when their building is scheduled for the service upgrade, as installers will need to replace access points in hallways and rooms. Residents do not need to be in the building during the installation, and due to the possibility of intermittent outages, we recommend accessing internet elsewhere during the date of the installation in each building.

The installation will typically take place Monday through Saturday between 9 a.m. and 5 p.m., and contractors will be accompanied by UMW staff. When notified that their building is next on the schedule, students should clear the area around the access point if one is located in their room. Wireless and wired internet will be unavailable in those spaces during the on-site installation.

Upon completion of the installation of the new MyResNet in each residence hall, students will need to create a login via the new portal to access the upgraded service. Single sign-on will be available, so students can use their umw.edu NetID.  In addition, the Apogee wireless network will available to residential students outside of the residence halls. An annual authentication will be required using single sign-on. This update impacts residential students and does not affect UMW wi-fi including UMW-Secure or UMW-Guest.

A guest portal will also be available for temporary access in the residence halls for up to six hours at a time. Residents should log-in using the new portal to access the faster internet speeds. Instructional posters will be available in each residence halls, and students can prepare now by reviewing this video of how to connect to the upgraded services.

The wireless network upgrade will include faster internet speeds enhanced to 150/50 Mbps with up to 8 devices on the network simultaneously once refresh is complete in each hall. Residents will have a user-based personal area network (PAN) and can connect wireless printers, gamer devices and IoT devices, and these devices should be able to see each other, just like a home network. Users will have an easy PSK (personal share key) for device onboarding.

As part of the service, Apogee continues to offer one click call/chat for student support and specialized gaming support. If you have any questions or issues with the ResNet by Apogee services, contact their 24/7/365 support center at 877-478-8808. They can help you add devices to your account (printers, phones, game consoles, etc.).

If you are experiencing any problems with Apogee Support not resolving your issues, please contact the UMW IT Help Desk to let us know. If you have any questions about the schedule with Residence Life, call 540-654-1058 or fill out the contact form online.

Hall CheshireChief Information Officerhcheshir@umw.edu