Kevin Caffrey
Senior Associate Registrar Kevin Caffrey recently appeared on Empathy Unbound with Andrew Phipps to discuss his research on empathetic communication. Empathy Unbound is a podcast that features guests from around the globe to discuss the role of empathy in our society. During the podcast, Caffrey talks about what led him to study empathetic communication, discusses physical and psychological safety in the workplace, and explains why (and how) leaders should prioritize empathetic communication among at their organizations. “Over the past couple of decades, there’s more focus on empathy than ever before. At its heart, empathy is trying to understand where the other person is coming from and be open to listening to someone else’s story and not be judgmental. Great leaders have to lead with empathy and be able to listen to their employees to understand where they’re coming from.” Listen to the episode.