February 19, 2020

Richardson Column in The Free Lance-Star

UMW College of Business Dean Lynne Richardson

UMW College of Business Dean Lynne Richardson

College of Business Dean Lynne Richardson’s weekly column in The Free Lance-Star discusses how to manage employees that refuse to follow the rules. Read THE RULES DON’T APPLY TO ME.

Every organization has rules. Maybe in your organization they are called protocols or processes or workflows. But they exist.

And they exist, most of the time, for a good reason. In hospitals and manufacturing organizations, safety is a common driver for why things are done certain ways. Ensuring that a person receives the right prescribed medication is important. And if an employee is working on a factory floor surrounded by equipment that could hurt someone if used improperly, teaching how to effectively use the equipment and having expectations about performance are critical.  Read more.