Edward Gray, systems integration and support specialist in UMW’s IT Support Services, presented “Measuring Success: An Introduction to Metrics” to the HDI Capital Area chapter meeting on Friday, April 22. The presentation provided foundational knowledge on the topic of metrics, their definition, selection and use. Following the presentation, there was also good discussion and networking among the more than 40 attendees.
Gray has been at UMW for more than 15 years, serving in various IT roles. He earned a master of science degree in Management Information Systems from UMW in 2010. He was a participant in the inaugural cohort of Leadership UMW. He has also earned several technical and management best practice certifications. He is also a member of HDI and the HDI Capital Area local chapter.
HDI is the first professional association created for the technical support industry. HDI is a community of industry peers and leaders with 150,000 members worldwide. The HDI Capital Area is a local chapter serving the greater Washington, D.C., area. If you have any questions about HDI, feel free to contact Gray at egray@umw.edu.
